Securus Technologies is a commercial company that deals in prison technology. It was established in 1986. It has contracts with 2600 prisons in the United States, Mexico, and Canada. It serves over 1,000,000 prison inmates in the United States alone. Securus Technologies provides innovative technical solutions and readily available customer service. Clients can visit the headquarters in Dallas, Texas with offices in Carollton and Allen in Texas and Atlanta Georgia. Securus Technologies employs about 1000 people with the current CEO being Richard A. Smith who was preceded by Richard Falcone.
In the last six years, Securus Technologies has made nine acquisitions spending up to $600 million in the last three years. These acquisitions include Guarded Exchange; a company specializing in providing digital forensics for recovered phones and computers in October 2015, Cellblox; a company that developed technology that limits transmissions by mobile phone in a specified area in January 2015 and Telerus in 2014. They have invested in patents and various technologies.
They made available a new system to control the use and availability of illegal mobile phones in correctional facilities. In a July 2016 partnership with Harris Corporation, they developed “Cell Defender” technology and in 2017 Securus Technologies unveiled the Wireless Containment Solution that was made to stop cellular phones from connecting to the available mobile networks. Securus Technologies customers are happy with the services provided, and many law enforcement agencies use the information they provide to keep the public safe.
This customer satisfaction is obvious to anyone that looks at the reviews posted on PRNewswire. They have facilities they have served for many years with one reviewer pointing out them, for instance, have used Securus Technologies products for more than ten years. Customer service is fast and efficient as the reviewers point to situations where they had problems with the technologies and were quickly provided with solutions. The technologies they provide not only keep inmates inside the correctional facility but also help prevent illegal activities outside the facility is another aspect that the customer appreciates. Some the reviewers point out situations where Securus Technologies helped prevent crimes or solved them.